A difficult experience can leave you with scattered screenshots, receipts and messages. Bringing them together is a useful first step.
- Write a timeline. Record what happened, when you noticed it and whom you contacted.
- Keep original records. Save your booking, relevant messages, photos and receipts in one folder.
- State the problem clearly. Describe what happened and the resolution you are requesting. Keep your messages factual.
A refund depends on the circumstances and applicable policies. A template cannot guarantee a refund or a successful dispute.
In the planned Recovery Kit
Editable English and Italian messages, an evidence organiser and a documented walkthrough of the author’s accommodation refund case.
See the planned kit