Take a few minutes to understand your accommodation before unpacking.
Before booking
- Read recent reviews and ask about anything unclear in the listing.
- Confirm how check-in works, who to contact if access fails and how late arrivals are handled.
- Ask about the specific amenities you need rather than assuming they will be there.
When you arrive
- Check that the accommodation matches the booking. Record any material issue promptly.
- Ask the host to explain the door lock and the exit route. Make sure you can leave safely.
- Locate the guest instructions and save the host’s contact details.
- Report a damaged lock or missing key promptly. If you feel in immediate danger, leave for a safe place and contact emergency services.
A message you can adapt
Hello, I have just checked in and noticed [describe the issue]. I have attached photos taken at [time]. Could you please confirm how and when this can be resolved? My booking reference is [reference]. Thank you.